Refund and Returns Policy – MHC Events
Last Updated: [5th March 2026]
At MHC Events, we hire out event items for temporary use. This policy outlines our process for refunds and returns on hired items. All hires are subject to our full Terms of Hire which include cancellation fees.
Faulty Items at Delivery
- Items found faulty at the time of delivery may be exchanged for identical working items or returned for a full refund.
- Notification must be made immediately upon delivery to our team.
- We will inspect the items on-site and arrange exchange or refund without delay.
- Faults discovered after delivery do not qualify under this policy.
Cancellations and Refunds
Cancelled orders incur fees as per our Terms of Hire. Refunds (where applicable) will be processed within 7-10 business days via the original payment method.
Cancellation Fees
- More than 14 days before the event: 25% of total order value payable.
- Within 14 days of the event: 50% of total order value payable.
- Within 7 days of the event: 100% of total order value payable.
No refunds for cancellations after delivery or collection.
Returns Process
- Hired items must be returned in the same clean condition as delivered/collected.
- Late returns or damaged items may incur additional charges.
- Return instructions provided at hire confirmation.
Contact Us
For queries, email [] or call [01279876448]. We aim to respond within 24 hours.
This policy complies with UK consumer laws for hire services. Updates may occur—check this page regularly.